An amazing vacation consists of something for everyone. At Snaresbrook Manor, there is an activity for everyone! From water activities such as lounging by the pool, kayaking, or barbecues and adventures around the island. There are delights around every corner for you and your guests to enjoy.
Snaresbrook Manor is the perfect Bahamas luxury house rental to take your VIP clients and treat them to an unforgettable vacation. Each interaction you have with a client is part of their experience. Treating them to something that will leave them “wowed” is going to deliver them something they never knew they wanted.
The VIP Client Experience
The goal is to create an experience for your VIP clients that makes them feel like they are receiving the best of the best, along with exclusive services. Running a successful business ties into how you make your clients feel when working with you. This may also be known as the client’s experience. This is so important for many different reasons. To start, your clients are going to feel more connected to you, feel more heard, and they are going to trust you even more. The more that you are able to ease them and make them feel as comfortable as possible, the more confident they will be in making the decision of choosing you.
When you make your clients feel amazing, they are more likely to leave you an outstanding review. It will also generate positive word of mouth, so other great clients will hear about your business. Once you have those great reviews, you will able to share them elsewhere to attract even more business. You can post testimonials on social media, put them on your website, and more. Reviews are a great way to build up trust. It is important that future clients hear authentic reviews from your current clients. In a way, getting strong reviews is an effective marketing technique.
Setting yourself apart from other providers that work in the same service is one of the most important things to stress. This is called differentiation. What about your business makes it worth it to choose you over one of your competitors? Shocking your client by exceeding the customer’s expectations, and treating them to an amazing vacation would absolutely set you apart from your competitors. There are a lot of other people and businesses that could provide the same service you can, but providing that unique and individualized experience is what sets you apart from others.
How to Create the Perfect Experience
It may seem like you have to do all of these extravagant things to achieve the perfect VIP client experience, but customer-facing is actually simpler than that. It is more so the little things that help you achieve this, such as smaller actions that will make a huge impact on your client. All the small things put together will make for a great customer experience.
Customer experience is a large part of how likely your business is to grow successfully. There are a ton of statistics out there showing that if someone has a bad experience with a business, they are unlikely to return back for the product or service. Khoros states that 86% of good customer experiences turn one-time clients into long-term brand champions. Providing an excellent experience for your clients all around can leave them at a high return rate. There are a few things you can do that can have a large impact on your clients.
1. Have Continuous Communication
Communication is key to the majority of all relationship types, but especially between your business and a potential client. It is crucial to communicate all aspects of the work with clients to keep them up to date, and make sure you are following their expectations. It is better for to them ask you to cut back on the calls, emails, or texts rather than get lost in translation. They should never go for long periods of time without hearing from you. On the other end, be sure to communicate your boundaries as well to create a healthy relationship between your team and theirs. When planning their vacation, be sure to communicate things such as dates that work for them, possible food dislikes or allergies, and possible itinerary for packing purposes.
2. Answer Questions BeforeHand
Being proactive and thinking of possible questions your client or their team may ask you is a great way to be extra prepared, and brainstorm clear and concise answers. An impressive thing to do would be to state answers to these possible questions before they even have the chance to ask them. They should feel like they were given all of the information possible. This is going to make their experience so much more smooth. Once you have been in the business for a while and know what is typically asked, it may be a good idea to have a FAQs (frequently asked questions) section on your website so they are aware in advance.
3. Crystal Clear Expectations
Leaving a client confused is what could create a disconnect between the two of you. It is critical that they are aware of what is going to happen next, like when you are going to reach out, what they can expect, and possible updates. Be clear about what they can expect in the next meeting. For example, when you close a meeting, preface it with what will be covered in the next meeting. Touch on the deliverables they will receive, and include everything you can to leave them with little confusion as possible. This is going to elevate their experience to the max.
Identifying a VIP Client
Your VIP Clients are typically going to be your best customers, but can be a bit more expensive than normal customers. Knowing how to identify when they are a very important person allows you to know where to find the next ones, and make further connections. Since treating a VIP client can become more pricey than a normal client, knowing how to identify one is important when it comes to spending your money in the correct places. Rewarding your VIP clients makes them feel special and helps motivate them to stay with you, which will ultimately result in positive customer experiences. This will drive larger profits and greater sales for your business.
Identifying a VIP client comes down to looking at your already existing customers and segmenting them into who is generating the most profits for your business. There are a few ways to track that and figure out who you may want to make a VIP customer. One of the main ways to track this is how much money they spend, and how often it is spent on your business. Money is not the only factor though. Consider someone who provides value in other ways such as social media posts or referrals. Pay attention to how engaged and interested they are when you meet with them. If they are very into it, they may be a good customer to target. Someone who can generate other clients is someone that should likely be labeled as a very important person.
Return on Investment
Return on investment in simpler terms of business is that your investments are the resources you put into improving a company, such as time and money. The return is the profit you make as a result of the investments you have made. For instance, treating the VIP client as an investment is likely to help generate new customers to you. According to Forbes, 65% of a company’s business comes from existing customers. Spending your money on existing customers may be a knowledgeable investment for your business. It is key to go above and beyond for those clients, in hopes they will help promote your business.
Treat Them to An Amazing Vacation at Snaresbrook Manor
Unlike other luxury vacation homes, Snaresbrook Manor can host a variety of different occasions, including the VIP client experience. A vacation is sure to create good customer experiences, making the chances of them returning high. This is opposed to bad customer experiences causing them to be unlikely to come back for business. Host your off-site meetings and team-building activities at a relaxing and stress-free destination, that will make for an experience they’ll never forget. The amenities offered at our Bahamas vacation rental in Eleuthera sets us apart from all of the other locations on the island. Your VIP client’s dream vacation is just a booking away. Inquire with us today to learn more about the experiences we can grant you.